Returns Policy

We want our customers to love and enjoy their Momenttain purchase! But if for some reason you do not love it, we have a great returns policy that can help you. Please read on:

We offer an exchange or refund for Change of Mind on Full Price purchases (excluding shipping costs) within 30 days of purchase provided the following conditions are met:

  • The purchase was made in the last 30 days.
  • You have the receipt.
  • The goods are in a saleable condition, in their original packaging with all tags attached.
  • The goods have not been worn, damaged, washed, or dry cleaned.
  • Shoes must be tried on soft surfaces as we cannot accept shoes returned with sole markings or scratches. Shoes must be returned in the original box.

All refunds will be processed as per your original method of payment.

FINAL SALE: Please note, items marked as “Sale” are not eligible for returns or exchanges. If an item is faulty, you may be entitled to a replacement or refund after assessment by our customer service team. Items discounted via the code TAF30, TAF20, TAF10 or any other "Take a Further" promotion are all 'Sale' Items and not eligible for returns or exchanges. If an item is faulty, you may be entitled to a replacement or refund after assessment by our customer service team.

HOW DO I RETURN?

All returns must comply with the Momenttain Returns Policy.

If you purchased the product online from Gingerandsmart.com please lodge your return here: https://return.auspost.com.au/ARG_GINGER_AND_SMART

If you purchased the product from the Momenttain Outlet store you will need to return the product to the Outlet, it was purchased from with the receipt.

If you purchased the product from a David Jones concession you will need to return the product to a David Jones concession with the receipt.

If you purchased the product from any of our partner’s websites, you would need to refer to their returns policy and return it as per their terms and conditions.

We will endeavour to process your return within 5 business days of Momenttain receiving the returned item/s. Please allow 5-7 business days for replacement orders within Australia to be shipped.

INTERNATIONAL RETURNS: Please email momenttain.com, for instructions on how to return your order. Please note, return shipping is at the customers expense, Momenttain will not cover the cost of return shipping.  

WHAT IF MY ITEM IS FAULTY?

If you have received a product that contains a defect, or has been sent to you in error, or any other issue, we request that you contact Customer Care at momenttain.com or 1300 865 212. We will advise you on what to do next.

If we request the product be returned to us for assessment, and upon our receipt of this product it is deemed during the assessment process not to contain a defect or it has not been sent to you in error and there are no issues with the product, the product will be returned to you.    

If there is a defect detected during the assessment process, we reserve the right to repair, replace or refund the product.

As a consumer, you are entitled to the benefit of the statutory consumer guarantee. If you believe an item is faulty, not of acceptable quality, does not match the description provided or is not fit for purpose, you might be entitled to a remedy under the consumer law. Consumer guarantees do not apply where the product was damaged due to abnormal use or misuse. 

BIRKENHEAD OUTLET STORE | RETURNS POLICY

We offer an exchange or credit note for Change of Mind for purchases made at our Birkenhead Point Outlet within 30 days of purchase provided the following conditions are met:

  • The purchase was made in the last 30 days.
  • You have the receipt.
  • The goods are in a saleable condition, in their original packaging with all tags attached.
  • The goods have not been worn, damaged, washed, or dry cleaned.
  • Shoes must be tried on soft surfaces as we cannot accept shoes returned with sole markings or scratches. Shoes must be returned in the original box.
CREDIT NOTE | T&CS  
  • Credit Notes are valid for 3 years from issue.
  • Credit Notes are not redeemable for cash.
  • No change is given on any balance on the Credit Note. Any balance may be used for future purchases.
  • These Terms and Conditions may be amended from time to time.
GIFT VOUCHER | T&CS
  • Momenttain Gift Cards are valid for 3 Years from purchase.
  • Gift Cards are non-refundable and cannot be exchanged for cash.
  • No change is given on any balance that remains on the Gift Card. Any balance may be used for any future purchases.
  • Gift Cards cannot be replaced if they are lost or stolen.
  • Gift Cards cannot be used to make payment over the phone.
  • These Terms and Conditions may be amended from time to time.

Our Returns Policy is a "voluntary" policy that covers products purchased from Momenttain and is in addition to your statutory rights under Australian Consumer Law.

The Momenttain Returns Policy may be amended from time to time.